Returns & Exchanges

Looking to return or exchange an item? Explore Athena’s easy returns and exchanges process for a hassle-free experience. Find out more today!

How do I return a product or make a complaint?

Want to return a product or make a complaint? Follow our simple process for returns or contact us to resolve any issues with your Athena order. Get started today!

How are returns processed, and what is the timeline for refunds

Discover how returns are processed and the timeline for refunds. Athena ensures a smooth returns experience, with refunds issued once the product is received. Learn more about our process today!

If I change my mind, can I get a refund or replacement?

We're not obliged to give a refund or replacement if you change your mind about a purchase - so please choose your items carefully. If you prefer you can call us on 1300 360 077 or email us at [email protected]. Want to speak directly to ou

What are my Consumer rights?

Understand your consumer rights with Athena. We comply with Australian Consumer Law and the Consumer Guarantees Act 1993 (NZ) to protect your purchase. Find out more today!

What information may be requested for product or order claims?

For product or order claims, we may request details such as your order number, proof of purchase, and information about the issue. Ensure a quick resolution by providing the necessary details.

When should I report product claims or replacement/refund requests?

Report product claims or replacement/refund requests as soon as possible after receiving your order. Prompt notification helps us resolve any issues quickly and efficiently.

Are there restrictions on returning products close to their expiration date?

Some products may have restrictions on returns if they are close to their expiration date. Check our return policy for specific details and ensure your product meets the return criteria.